Refund policy

Refund Policy - Chenice Beverly Hills

1. General Overview: At Chenice Beverly Hills, we take pride in offering premium hair products that meet your beauty needs. We understand that there might be situations where you may need to request a refund. This policy outlines the terms and conditions for refunds to ensure your satisfaction.

2. Eligibility for Refunds:

  • This refund policy applies to hair products purchased directly from Chenice Beverly Hills.
  • To be eligible for a refund, you must submit your refund request within 10 days from the date of purchase.

3. Valid Reasons for Refunds: We consider refunds under the following circumstances:

  • Defective Product: If the hair product you received is significantly flawed or does not meet the advertised specifications.
  • Shipping Issues: In case your order is lost in transit or arrives damaged.
  • Incorrect Item: If you received a different product than the one you ordered.
  • Allergic Reactions: If you experience an allergic reaction to our products (evidence required).

4. Non-Eligible Scenarios for Refunds: Refunds will not be granted in the following situations:

  • Change of Preference: We do not offer refunds for products simply due to a change of preference.
  • Improper Usage: Refund requests based on improper product usage resulting in dissatisfaction will not be approved.

5. How to Initiate a Refund: To initiate a refund, contact our dedicated customer support team at Chenicebeverlyhills@outlook.com. Provide your order number, detailed information about the issue, and any relevant photos if applicable.

6. Refund Process:

  • Once we receive and review your refund request, we will inform you of the approval or rejection.
  • If approved, refunds will be processed within 7 days using the original payment method.
  • In the case of rejected refunds, we will provide you with a comprehensive explanation for the decision.

7. Partial Refunds: Depending on the specific situation, we may offer partial refunds as appropriate.

8. Contact Information: For any questions or concerns regarding our refund policy, please get in touch with our customer support team at Chenicebeverlyhills@outlook.com 

9. Changes to this Policy: Chenice Beverly Hills reserves the right to update or modify this refund policy at any time. All revisions will be promptly posted on our website and will take effect immediately.