Refund policy

Refund Policy - Chenice Beverly Hills

1. General Overview: At Chenice Beverly Hills, we take pride in offering premium hair products that meet your beauty needs. We understand that there might be situations where you may need to request a refund. This policy outlines the terms and conditions for refunds to ensure your satisfaction.

2. Eligibility for Refunds:

  • This refund policy applies to hair products purchased directly from Chenice Beverly Hills.
  • To be eligible for a refund, you must submit your refund request within 10 days from the date of purchase.

3. Valid Reasons for Refunds: We consider refunds under the following circumstances:

  • Defective Product: If the hair product you received is significantly flawed or does not meet the advertised specifications.
  • Shipping Issues: In case your order is lost in transit or arrives damaged.
  • Incorrect Item: If you received a different product than the one you ordered.
  • Allergic Reactions: If you experience an allergic reaction to our products (evidence required).

4. Non-Eligible Scenarios for Refunds: Refunds will not be granted in the following situations:

  • Change of Preference: We do not offer refunds for products simply due to a change of preference.
  • Improper Usage: Refund requests based on improper product usage resulting in dissatisfaction will not be approved.

5. How to Initiate a Refund: To initiate a refund, contact our dedicated customer support team at Chenicebeverlyhills@outlook.com. Provide your order number, detailed information about the issue, and any relevant photos if applicable.

6. Refund Process:

  • Once we receive and review your refund request, we will inform you of the approval or rejection.
  • If approved, refunds will be processed within 7 days using the original payment method.
  • In the case of rejected refunds, we will provide you with a comprehensive explanation for the decision.

7. Partial Refunds: Depending on the specific situation, we may offer partial refunds as appropriate.

8. Contact Information: For any questions or concerns regarding our refund policy, please get in touch with our customer support team at Chenicebeverlyhills@outlook.com 

9. Changes to this Policy: Chenice Beverly Hills reserves the right to update or modify this refund policy at any time. All revisions will be promptly posted on our website and will take effect immediately.

hair color

Liposome hair color

The thermal water coming from Italian sources, contained in Liposome Hair Color, transforms the hair coloring into a relaxing experience and an authentic beauty treatment. The contact with rocks mineralizes the thermal water, which acquires the physical and chemical properties of its trace elements, toning and hydrating the hair. In addition to the benefits of thermal water, the coloration contains Biological Argan Oil, which polishes and restructures the hair.

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Oxicreme

OXICREME 10,20,30,40

For Liposome Hair color, 1 part of Liposome Hair Color + 1.5 parts of Oxicreme ( 20, 30, or 40 VOLUMES), Example: 50 ml. of Liposome Hair Color +75 ml. of Oxicreme.

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Oxicreme

ANTI-YELLOW

Is specially designed to be used with BLEACH POWDER for highlighting or complete bleaching. It replaces the blue and red pigments of your natural hair since bleaching powder or strong peroxides strip the pigment of your natural hair color.

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Bottox effect

BOTTOX EFFECT KIT

This Bottox Effect Kit contains ten applications and includes a brush and an 8oz bottle of Clarifying Shampoo.

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BOTTOX EFFECT

BOTTOX EFFECT SMAPLES

This Bottox Effect sample is an individual application and is enhanced with Clarifying Shampoo

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BOTTOX EFFECT

BOTTOX EFFECT 4 BOTTLES

Specific lotion rich in active principles, (Ceramides, Keratin,Vegatable Collagen, Hyaluronic Acid, Pistachio Oli) it restores and reinvigorates the hair with a synergistic action creating a bottox effect: it gives brightness and nourishment to hair stalk and the hair appears rich.

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COLOR ACCELERATOR

HAIR COLOR ACCELERATOR

Oily fluid formulation, to be combined with the hair color at the time of use; applied under a heat source (or headphones), it reduces the exposure time by two-thirds (for example: from 30 minutes to 10 minutes for standard colors – 15 minutes instead of 45 for super-lightening colors), providing a much faster and equally effective service.

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Important Notice


For Professional Use Only

Our products are designed for use by professionals. If you are not a professional, we strongly recommend that you do not purchase these products. Proper knowledge and expertise are required to ensure safe and effective use.

By purchasing, you acknowledge that you have the necessary qualifications and expertise to use these products correctly.

If you have any questions or need further information, please feel free to contact us.