Refund Policy - Chenice Beverly Hills

1. General Overview: At Chenice Beverly Hills, we take pride in offering premium hair products that meet your beauty needs. We understand that there might be situations where you may need to request a refund. This policy outlines the terms and conditions for refunds to ensure your satisfaction.

2. Eligibility for Refunds:

• This refund policy applies to hair products purchased directly from Chenice Beverly Hills.
• To be eligible for a refund, you must submit your refund request within 30 days from the date of purchase.

3. Valid Reasons for Refunds: We consider refunds under the following circumstances:

• Defective Product: If the hair product you received is significantly flawed or does not meet the advertised specifications.
• Shipping Issues: In case your order is lost in transit or arrives damaged.
• Incorrect Item: If you received a different product than the one you ordered.
• Allergic Reactions: If you experience an allergic reaction to our products (evidence required).

4. Non-Eligible Scenarios for Refunds: Refunds will not be granted in the following situations:

• Change of Preference: We do not offer refunds for products simply due to a change of preference.
• Improper Usage: Refund requests based on improper product usage resulting in dissatisfaction will not be approved.

5. How to Initiate a Refund: To initiate a refund, contact our dedicated customer support team at Chenicebeverlyhills@outlook.com. Provide your order number, detailed information about the issue, and any relevant photos if applicable.

6. Refund Process:

• Once we receive and review your refund request, we will inform you of the approval or rejection.
• If approved, refunds will be processed within 7 days using the original payment method.
• In the case of rejected refunds, we will provide you with a comprehensive explanation for the decision.

7. Partial Refunds: Depending on the specific situation, we may offer partial refunds as appropriate.

8. Contact Information: For any questions or concerns regarding our refund policy, please get in touch with our customer support team at Chenicebeverlyhills@outlook.com 

9. Changes to this Policy: Chenice Beverly Hills reserves the right to update or modify this refund policy at any time. All revisions will be promptly posted on our website and will take effect immediately.

 

Return Policy

Thank you for shopping with us! We strive to ensure that you are completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, we are here to help.

Eligibility for Returns:
- You have (30 days) from the date of purchase to return an item.
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Customizable products are not eligible for return unless they are defective or damaged.

Return Process:
1. Contact Us: Before returning your item, please contact our customer service team at Chenicebeverlyhills@outlook.com to initiate the return process. We will provide you with a return authorization number and instructions on how to send your item back.

2. Shipping:
- If the return is due to an error on our part (e.g., wrong item shipped, defective or damaged product), we will cover the return shipping costs.
- If the return is for any other reason, you will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.

3. Inspection: Once we receive your item, we will inspect it and notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Refunds:
- If your return is approved, we will process your refund. A credit will automatically be applied to your original method of payment within 7-10 business days.
- If you haven’t received a refund yet, please check your bank account again, then contact your credit card company; it may take some time before your refund is officially posted.

Exchanges:
- We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at Chenicebeverlyhills@outlook.com.

Non-Returnable Items:
- Customizable products, gift cards, and sale items are non-returnable unless they arrive damaged or defective.

Contact Us:
If you have any questions about our return policy, please contact us at Chenicebeverlyhills@outlook.com